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Case Studies

Comprehensive Facilities Master

Problem:
Georgia Institute of Technology, located in downtown Atlanta, faces phenomenal growth with limited room for physical expansion.

Services:
FM2 led Georgia Tech through a comprehensive facilities space plan, conducting one of the most thorough space, audit, and maintenance analysis projects ever completed in the higher education community. This ground-breaking project included the following:

  • Space inventory assessment
  • Needs projection
  • Facility condition audit
  • Maintenance operational review
  • Overall capital budget determination

Results:
After solidly establishing its needs and priorities, Georgia Tech is nearing completion of the most successful capital campaign in the history of the Institute. Old facilities are being upgraded and new ones are being constructed to meet the sophisticated demands of educating a technologically-oriented workforce.

 

Feasibility of Outsourcing

Problem:
Providence College, watchful of the bottom line, sought to rebuild its facilities department from the bottom up.

Services:

FM2 helped Providence evaluate its many alternatives, which ranged from rebuilding the department using only in-house services to entirely outsourcing the facilities operations, including various options in between.

Results:
After thoroughly examining its varied options, the College determined that it could most effectively and efficiently meet its needs by rebuilding internally.

 

State-wide Capital Budgeting Policies

Problem:
Higher education officials in Oregon believed that the legislature was under funding facilities needs for the state system's nine college campuses. Educators sought a complete capital audit so they would have the resources to make their case to state government. They choose Oregon State University as the model.

Services:
FM2 managed a thorough audit of OSU's facilities. He packaged the technical data for most effective receipt by decision makers and provided consultation so that the presentations by state educators would make the most impact with the legislature.

Results:
The model was so successful that the Oregon State System of Higher Education and the Oregon State legislature instituted state-wide capital budgeting for the system's nine college campuses. While many of Oregon's state offices have faced budget cuts, OSSHE has received increased funding to meet its urgent capital facilities needs.

 

Capital Renewal Budget for a Large, Multi-site Campus

Problem:
Rutgers, the State University of New Jersey, has five campuses and many rural experiment stations. The University needed a complete and thorough audit of all its facilities in order to make a case for additional funding from the governor's office.

Services:
FM2 managed an audit of more than 14 million gross square feet and 800 buildings spread throughout the state of New Jersey. At the same time, FM2 trained Rutgers' own personnel so that the University may conduct its own audits in the future.

Results:
In the span of one year, FM2 coordinated one of the largest facilities audits ever performed in higher education. The University received a detailed report on the condition of all its facilities, and now has two staff members trained to provide on-going services.

Zero-based Staffing Standards

Problem:
A new administrator at Georgia State University initiated zero-based staffing standards for all university departments. The new policy proved particularly challenging for the physical plant. Already operating with one of the largest budgets on campus, the department was charged with rebuilding its staff requirements from scratch, taking into account the physical needs and requirements of a large urban campus.

Services:
FM2 analyzed Georgia State's needs based on the number and types of buildings, operating hours, logistical considerations, and technical requirements. By creating maintenance staffing algorithms, he assisted the physical plant in establishing a successful staffing plan in the zero-based environment.

Results:
The new staffing plan allowed the department to better allocate its resources based on the physical realities of the campus. It was able to decrease its budget where it was overstaffed and shift those funds to areas where there was additional need for staff. As a result of this project, Matt Adams, President, FM2, is now co-chairing a task force within APPA: The Association of Higher Education Facilities Officers, to establish and publish zero based maintenance staffing standards.

Concerns with Operational Effectiveness

Problem:
Concerned with overall operational effectiveness, the new vice president for business affairs at Brandeis University sought to determine the most efficient and productive way to deliver University services. The University examined each department to determine if it would be more effective to outsource services or keep them as they were currently operating.

Services:
FM2 worked with the university's facilities management department to analyze its current versus desired levels of maintenance service in custodial, landscape, motor pool, mechanical and building trade, and A/E service centers.

Results:
FM2 determined that the staffing level of the facilities department, with a few minor staffing changes which could occur through attrition, was appropriate and effective. Concluding there was no benefit to outsourcing the department, the business office felt comfortable with Brandeis' current services.